OJS 3.3 Scopus/CrossRef Citation with no results

[ssbfnet]

I am having problems of previewing citations after activating Citations Plugin. CrossRef activated Cited-by for our journal. I have entered the correct ID and Password at Setting. Even, the most cited papers seem to have zero citations

There seems to be citations on PlumX plugin

However, there is Zero Citations on Plugin

I am using the OJS 3.3.0.10 and PHP version 7.4.29

I contacted with CrossRep Support, and they confirmed there is no problem with activation of Cited By for my journal.

Here is a sample article
https://www.ssbfnet.com/ojs/index.php/ijrbs/article/view/773

I need your kind help and guidance.

Best Regards
Umit

[rcgillis]

Hello @ssbfnet,

You may want to have a look at this post here - it describes a similar situation: Scopus/Crossref plugin: Not getting all citations from Scopus with the plugin

-Roger
PKP Team

[czuniga]

I am have similar troubles, so I added the credencials correct for crossref and the APis for Scopus, but i don’t see the any only cero for the citation. For see the Crossrefe citation I have to deposit to crossrefe all references for each doi in this place https://apps.crossref.org/SimpleTextQuery/
here an example
https://revistas.unanleon.edu.ni/index.php/REBICAMCLI/article/view/39

[ssbfnet]

Thank you for the informaiton. I have deposited all DOIs with references. But, there is still the same problem.