Attached files are not sent when sending an article. The notification emails of the shipment of the article are sent to the editor’s email.
Steps I took leading up to the issue
Sending an article
1 New shipment
2 Home Tab
2.1 Selecting a category
2.2 Selection of shipping requirements
2.3 Write comments for the editor
2.4 Accept the copyright statement
2.5 Click save and continue
3 Load shipment tab
3.1 Click on upload file
3.2 Select the file and click open
3.3 Selection of article type (Article, Article text, other)
3.4 click Save and continue
4 Enter metadata tab
4.1 Write the Prefix, Title, Subtitle and summary
4.2 Write the data of: Languages, Keywords and Citations
4.3 click save and continue
5 Confirmation Tab
5.1 Click finish shipping
5.2 click accept
6 Next Steps Tab
6.1 Complete shipment
Error: “There was a problem sending the email message. Try again later or contact your system administrator
Mail configuration in the “config.inc.php” file
smtp = On
smtp_server = (removed)
smtp_port = 587
smtp_auth = tls
smtp_username = (removed)
smtp_password = (removed)
allow_envelope_sender = on
default_envelope_sender = (removed)
It looks like you included your email credentials in your post above. I’ve removed them, but please change your password ASAP, especially if you share those credentials with anything else! Please be careful not to share credentials in the public forum.
Regards,
Alec Smecher
Public Knowledge Project Team
For your responses. Regarding the installation, it is not an update, it is a new installation from version 3.3.0.14 since in our institution we are going to start using OJS and I am implementing the platform.
And what I need to resolve is this detail that the attached files are not sent.
With reference to the credentials, they are proof of an email that is not in use, I used it thinking that the problem would be because the email does not have an identification credential and that is why the attached files are not sent, thanks for the advice .
Some information that you have to review to solve the problem, whether it is the configuration of PHP, Apache2 or any file that you consider may be the solution.
