OJS 3.2.1.2 PKP PN processing status unknown but agreement is yes

Is everything normal i have to find error?
Journal’s unique identifier is 9497AA33-A78A-4F2D-9A2D-E43AA73FC1BC
URL: http://www.scienceimpactpub.com


PKPPNDepositorTask-6028a40ee496f-20210214.log ( ASCII English text )
[2021-02-14 04:16:16] [Notice] Depositor processing for Journal of Economic Impact.
[2021-02-14 04:16:16] [Notice] Getting service document.
[2021-02-14 04:16:17] [Notice] Processing deposit status updates.
[2021-02-14 04:16:17] [Notice] Processing updated content.
[2021-02-14 04:16:17] [Notice] Processing new content.
[2021-02-14 04:16:17] [Notice] Packaging content for deposit.
[2021-02-14 04:16:17] [Notice] Trying package deposit 3 (Issue: 3) (Local Status: [New], Processing Status: [Unknown], Lockss Status: [Unknown])

Based on our experience, it is fixed by clicking the reset on each of the issue. You can try this approach too.

No improvement in the status after reset.


Depositor task log
[2021-02-16 05:22:46] [Notice] Depositor processing for Journal of Economic Impact.
[2021-02-16 05:22:46] [Notice] Getting service document.
[2021-02-16 05:22:46] [Notice] Processing deposit status updates.
[2021-02-16 05:22:46] [Notice] Processing updated content.
[2021-02-16 05:22:46] [Notice] Processing new content.
[2021-02-16 05:22:46] [Notice] Packaging content for deposit.
[2021-02-16 05:22:46] [Notice] Trying package deposit 3 (Issue: 3) (Local Status: [New], Processing Status: [Unknown], Lockss Status: [Unknown])

Error log
[16-Feb-2021 05:24:00 UTC] PHP Fatal error: Uncaught Exception: DB Error: MySQL server has gone away Query: SELECT * FROM versions WHERE current = 1 in /home/dl160wdyy6ru/public_html/journals/lib/pkp/classes/db/DAO.inc.php:703
Stack trace:
#0 /home/dl160wdyy6ru/public_html/journals/lib/pkp/classes/db/DAO.inc.php(103): DAO->handleError(Object(ADODB_mysqli), ‘SELECT * FROM v…’)
#1 /home/dl160wdyy6ru/public_html/journals/lib/pkp/classes/site/VersionDAO.inc.php(42): DAO->retrieve(‘SELECT * FROM v…’)
#2 /home/dl160wdyy6ru/public_html/journals/plugins/generic/pln/classes/DepositPackage.inc.php(387): VersionDAO->getCurrentVersion()
#3 /home/dl160wdyy6ru/public_html/journals/plugins/generic/pln/classes/DepositPackage.inc.php(536): DepositPackage->generatePackage()
#4 /home/dl160wdyy6ru/public_html/journals/plugins/generic/pln/classes/tasks/Depositor.inc.php(232): DepositPackage->packageDeposit()
#5 /home/dl160wdyy6ru/public_html/journals/plugins/generic/pln/classes/tasks/Depositor.inc.php(134): Depositor->_processNeedPackaging(Object(Journal))
#6 /home/dl1 in /home/dl160wdyy6ru/public_html/journals/lib/pkp/classes/db/DAO.inc.php on line 703

Have you still faced the issue? since after doing a reset on our experience, it needs someday to send to theLOCKSS server.

I have also read your error log on your post, it is better to pay attention to the MYSQL error - gone away on your server.

1 Like

Hi, I am also facing similar issues with my journals - https://mansapublishers.com/.
How can I rectify these issues. I’ve also reset a few issues after reading your post. I want to know whether I should click on the reset option for all issues at one time or one by one gradually over a few days. Can this problem arise due to network issues also?
Thanks in advance for your kind reply.

1 Like

Hello Agrawal
After reset, please wait for 3 to 4 days so the LOCKKS server can accept the indexing request.
Don’t forget to note which issues that are not sent to LOCKKS because after someday you can recheck it.
You also should check the error_log and depositor task log to read the detail info about the process on your server.

Thanks for your reply and suggestions. I’ll check and let you know.

No improvement in the status.

[2021-02-22 06:52:41] http://scienceimpactpub.com/journals [2021-02-22 06:52:41] [Notice] Task process started. [2021-02-22 06:52:41] [Notice] PLN Depositor executeActions started [2021-02-22 06:52:41] [Notice] Depositor processing for Journal of Economic Impact. [2021-02-22 06:52:41] [Notice] Getting service document. [2021-02-22 06:52:42] [Notice] Processing deposit status updates. [2021-02-22 06:52:42] [Notice] Processing updated content. [2021-02-22 06:52:42] [Notice] Processing new content. [2021-02-22 06:52:42] [Notice] Packaging content for deposit. [2021-02-22 06:52:42] [Notice] Trying package deposit 3 (Issue: 3) (Local Status: [New], Processing Status: [Unknown], Lockss Status: [Unknown])

[22-Feb-2021 06:54:04 UTC] PHP Fatal error: Uncaught Exception: DB Error: MySQL server has gone away Query: SELECT * FROM versions WHERE current = 1 in /home/dl160wdyy6ru/public_html/journals/lib/pkp/classes/db/DAO.inc.php:703
Stack trace:
#0 /home/dl160wdyy6ru/public_html/journals/lib/pkp/classes/db/DAO.inc.php(103): DAO->handleError(Object(ADODB_mysqli), ‘SELECT * FROM v…’)
#1 /home/dl160wdyy6ru/public_html/journals/lib/pkp/classes/site/VersionDAO.inc.php(42): DAO->retrieve(‘SELECT * FROM v…’)
#2 /home/dl160wdyy6ru/public_html/journals/plugins/generic/pln/classes/DepositPackage.inc.php(387): VersionDAO->getCurrentVersion()
#3 /home/dl160wdyy6ru/public_html/journals/plugins/generic/pln/classes/DepositPackage.inc.php(536): DepositPackage->generatePackage()
#4 /home/dl160wdyy6ru/public_html/journals/plugins/generic/pln/classes/tasks/Depositor.inc.php(232): DepositPackage->packageDeposit()
#5 /home/dl160wdyy6ru/public_html/journals/plugins/generic/pln/classes/tasks/Depositor.inc.php(134): Depositor->_processNeedPackaging(Object(Journal))
#6 /home/dl1 in /home/dl160wdyy6ru/public_html/journals/lib/pkp/classes/db/DAO.inc.php on line 703
[22-Feb-2021 08:14:40 UTC] PHP Fatal error: Uncaught Error: Call to a member function getLocalizedAcronym() on null in /home/dl160wdyy6ru/public_html/journals/cache/t_compile/976ad39a9cced39062bba16b966663dc2d7de251^642608917fb21577c3f7235b556979f3e7c86b25_0.app.controllersgridtaskstask…php:32

Check from your previous screenshot. As I check it there are some changes.

Yes. Bur this was due to reset.
Still no improvement.
Due to this error i think.

DB Error: MySQL server has gone away Query: SELECT * FROM versions WHERE current = 1
How to resolve this issue.any idea.

You should check on your server what make the mysql service offline. If it caused by memory limitation, increase the memory allocation for your mysql.

max_allowed_packet = 268435456
wait_timeout= 60
connect_timeout= 60