A few weeks ago, we noticed that automatic reminders were not being sent. This had happened before and our tech team fixed it as usual (by activating cron).
Turns out, ever since they did that, the email templates were all restored to the out-of-the-box-default and the any changes the journals made were lost. Is there some way to restore those email templates?
There is another problem, which is, when they try to alter the templates, it saves as it should (meaning no error messages) but the changes are completely ignored by the system. This happens on and off. Sometimes the changes will “stick” and sometimes they won’t.
Thanks in advance!