OJS 3.2.1.1 - Blank submission queue page at login

We’ve been receiving some reports of users who log in and get a blank submission queue, as the following image:

image

The issue is solved by logging out and in again, and it seems to have something to do with internet connection instability. I’ve have this happen to me once, but haven’t been able to replicate it “on command”.

Has anyone experienced something similar?

Thank you!

Hi @Carolina_Tanigushi,

Is session_check_ip turned to Off in config.inc.php? If it isn’t, I’d suggest doing so.

Regards,
Alec Smecher
Public Knowledge Project Team

Hi @asmecher!

It’s…not. We can do that, but is it safe do so? Would we have to deal with any collateral damage?

Thanks!

Hi @Carolina_Tanigushi,

There will be no collateral damage. It just means that OJS will not care of a user’s IP address appears to change between requests. These changes will happen depending on whether you’re behind certain kinds of firewalls. It often affects users from China, for example.

Regards,
Alec Smecher
Public Knowledge Project Team

Thank you, @asmecher! We’ll do that.