[ojs 3.1.1-4] Duplicate emails being sent

We are using ojs 3.1.1-4 and we have a problem with Editorial History , appear 10 times the same email

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The emails was sent with seconds of intervals

Thanks

Hi @Enrique_Manuel_Touce,

Could you confirm that the editor had pressed the notification button once?

Kind Regards,
Patricia M.
Public Knowledge Project Intern

Hi

Yes the editor pressed the button once.

Thanks

Hi @Enrique_Manuel_Touce,

Are there any errors that appear on your PHP log?

Kind Regards,
Patricia M.
Public Knowledge Project Intern

There isn’t any errors on php log

Hi @Enrique_Manuel_Touce,

Have you made any changes to the email settings lately? As well, is this issue confined to one manuscript or multiple?

Kind Regards,
Patricia M.
Public Knowledge Project Intern

We only translate de email templates and this issue is on multiple manuscript

Hi @Enrique_Manuel_Touce,

I think this is also discussed on the following thread: [OJS 3.1.1.0] Default email sent multiple times per action

Is it possible that the user is attempting to upload the file multiple times? Are you able to cause this issue to appear? How many seconds apart are the emails sent?

Regards,
Alec Smecher
Public Knowledge Project Team

Hi the emails are sent with 1 second of interval

Hi @Enrique_Manuel_Touce,

Are you able to cause this issue to appear?

Regards,
Alec Smecher
Public Knowledge Project Team

Hi

I dont know how to repit this issue

Thanks

Hi @Enrique_Manuel_Touce,

How many editors are assigned to this submission?

Regards,
Alec Smecher
Public Knowledge Project Team

Some of our journal managers say it may be sent three times in a row, but I cannot reproduce this either…

Hi Alec only one editor is assigned to this submission

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Hi @Enrique_Manuel_Touce/all,

Hmm, I’m afraid I can’t replicate the behavior – if someone is able to cause this to happen e.g. with a test submission, please let me know the steps you used.

Regards,
Alec Smecher
Public Knowledge Project Team

1 Like