We are using ojs 3.1.1-4 and we have a problem with Editorial History , appear 10 times the same email
The emails was sent with seconds of intervals
Thanks
We are using ojs 3.1.1-4 and we have a problem with Editorial History , appear 10 times the same email
The emails was sent with seconds of intervals
Thanks
Could you confirm that the editor had pressed the notification button once?
Kind Regards,
Patricia M.
Public Knowledge Project Intern
Hi
Yes the editor pressed the button once.
Thanks
Are there any errors that appear on your PHP log?
Kind Regards,
Patricia M.
Public Knowledge Project Intern
There isn’t any errors on php log
Have you made any changes to the email settings lately? As well, is this issue confined to one manuscript or multiple?
Kind Regards,
Patricia M.
Public Knowledge Project Intern
We only translate de email templates and this issue is on multiple manuscript
I think this is also discussed on the following thread: [OJS 3.1.1.0] Default email sent multiple times per action
Is it possible that the user is attempting to upload the file multiple times? Are you able to cause this issue to appear? How many seconds apart are the emails sent?
Regards,
Alec Smecher
Public Knowledge Project Team
Hi the emails are sent with 1 second of interval
Are you able to cause this issue to appear?
Regards,
Alec Smecher
Public Knowledge Project Team
Hi
I dont know how to repit this issue
Thanks
How many editors are assigned to this submission?
Regards,
Alec Smecher
Public Knowledge Project Team
Some of our journal managers say it may be sent three times in a row, but I cannot reproduce this either…
Hi Alec only one editor is assigned to this submission
Hi @Enrique_Manuel_Touce/all,
Hmm, I’m afraid I can’t replicate the behavior – if someone is able to cause this to happen e.g. with a test submission, please let me know the steps you used.
Regards,
Alec Smecher
Public Knowledge Project Team