How is the “Review request remind auto” job ‘from’ email address determined?
One of our journals has sent automatic review request reminder emails sent to reviewers who hadn’t yet confirmed if they would review by the required date. However the emails are randomly ‘from’ one of the registered author’s emails - not the editor’s? We can’t work out why the emails are from this certain user who has nothing to do with journal admin.
We checked the config file off the server and email settings are as they should be.
Clearly the reviewers are confused they are getting reminder emails from a random person!
@Tuwpub, if you have a chance to try out this change and see whether it seems to correct the issue, I’d be much obliged. It’s a low-risk change but the verification wouldn’t hurt.
Regards,
Alec Smecher
Public Knowledge Project Team