OJS-2.4.7.1 Reset Password and Unable to login after

Software Support
1

I have a journal manger that sent me this message:-

I am getting the emails to reset password.
I follow the steps, and then when I proceed to the next step (actually logging on) it doesn’t let me do it.
I have tried Chrome and IE on PC.

I have gone is and checked that the password field is 255.
Any suggestions.

Thanks,
Edward

2

Have you been able to replicate this problem yourself? It might be helpful to describe, in detail, what steps are taken and what response is seen for each step.

3

Hi @ctgraham,

I have been unable to replicate this issue. The process works fine for me.
So very hard to fix something I am unable to replicate.

Thanks,
Edward