OCS error preventing creation of conference

Software Support
1

Hi,

I have just done a fresh OCS install on an IIS platform. When I login and then try to create what would be the first conference, even though it is just a sandbox, I get the following error

- NOTICE: Undefined variable: conference (C:\inetpub\wwwroot\OCS\classes\admin\form\ConferenceSiteSettingsForm.inc.php:79)

Any help would be appreciated.

Thanks

2

A PHP Notice is generally a non-critical development warning; display of warnings to the web browser is controlled by the display_errors configuration.

Do things work normally aside from this notice?

3

Hi,

This is a new installation, so while other things seem to be ok, I can’t be certain yet. The problem is that it throws up this message on an otherwise empty page and I cannot create a conference.

Hilary

4

There should be another message, probably prefixed with “PHP FATAL”, which points to the actual problem. Can you find any additional information in the webserver error log?

5

Nothing in the log.

#Software: Microsoft Internet Information Services 8.5
#Version: 1.0
#Date: 2016-09-16 02:52:54
#Fields: date time s-ip cs-method cs-uri-stem cs-uri-query s-port cs-username c-ip cs(User-Agent) cs(Referer) sc-status sc-substatus sc-win32-status time-taken
2016-09-16 02:52:54 146.230.128.189 GET / - 80 - 128.232.110.28 Mozilla/5.0+zgrab/0.x - 200 0 0 952
#Software: Microsoft Internet Information Services 8.5
#Version: 1.0
#Date: 2016-09-16 05:43:16
#Fields: date time s-ip cs-method cs-uri-stem cs-uri-query s-port cs-username c-ip cs(User-Agent) cs(Referer) sc-status sc-substatus sc-win32-status time-taken
2016-09-16 05:43:16 146.230.128.189 GET / - 80 - 211.153.85.244 Mozilla/4.0+(compatible;+MSIE+4.01;+Windows+98) - 200 0 0 1499
#Software: Microsoft Internet Information Services 8.5
#Version: 1.0
#Date: 2016-09-16 06:23:38
#Fields: date time s-ip cs-method cs-uri-stem cs-uri-query s-port cs-username c-ip cs(User-Agent) cs(Referer) sc-status sc-substatus sc-win32-status time-taken
2016-09-16 06:23:38 127.0.0.1 GET /OCS/index.php/ - 80 - 127.0.0.1 Mozilla/5.0+(Windows+NT+6.3;+WOW64;+rv:48.0)+Gecko/20100101+Firefox/48.0 - 200 0 0 2998
2016-09-16 06:23:38 127.0.0.1 GET /favicon.ico - 80 - 127.0.0.1 Mozilla/5.0+(Windows+NT+6.3;+WOW64;+rv:48.0)+Gecko/20100101+Firefox/48.0 - 404 0 2 15
2016-09-16 06:23:49 127.0.0.1 POST /OCS/index.php/index/index/login/signIn - 80 - 127.0.0.1 Mozilla/5.0+(Windows+NT+6.3;+WOW64;+rv:48.0)+Gecko/20100101+Firefox/48.0 http://127.0.0.1/OCS/index.php/ 200 0 0 702
2016-09-16 06:23:49 127.0.0.1 GET /OCS/index.php/index/index/admin - 80 - 127.0.0.1 Mozilla/5.0+(Windows+NT+6.3;+WOW64;+rv:48.0)+Gecko/20100101+Firefox/48.0 - 200 0 0 813
2016-09-16 06:23:53 127.0.0.1 GET /OCS/index.php/index/index/admin/conferences - 80 - 127.0.0.1 Mozilla/5.0+(Windows+NT+6.3;+WOW64;+rv:48.0)+Gecko/20100101+Firefox/48.0 http://127.0.0.1/OCS/index.php/index/index/admin 200 0 0 734
2016-09-16 06:23:57 127.0.0.1 GET /OCS/index.php/index/index/admin/createConference - 80 - 127.0.0.1 Mozilla/5.0+(Windows+NT+6.3;+WOW64;+rv:48.0)+Gecko/20100101+Firefox/48.0 http://127.0.0.1/OCS/index.php/index/index/admin/conferences 500 0 0 671
2016-09-16 06:23:57 127.0.0.1 GET /OCS/index.php/index/index/admin/createConference - 80 - 127.0.0.1 Mozilla/5.0+(Windows+NT+6.3;+WOW64;+rv:48.0)+Gecko/20100101+Firefox/48.0 http://127.0.0.1/OCS/index.php/index/index/admin/conferences 500 0 0 562
2016-09-16 06:26:05 127.0.0.1 GET /OCS/index.php/index/index/admin/conferences - 80 - 127.0.0.1 Mozilla/5.0+(Windows+NT+6.3;+WOW64;+rv:48.0)+Gecko/20100101+Firefox/48.0 http://127.0.0.1/OCS/index.php/index/index/admin 200 0 0 828
2016-09-16 06:26:09 127.0.0.1 GET /OCS/index.php/index/index/about - 80 - 127.0.0.1 Mozilla/5.0+(Windows+NT+6.3;+WOW64;+rv:48.0)+Gecko/20100101+Firefox/48.0 http://127.0.0.1/OCS/index.php/index/index/admin/conferences 200 0 0 1000
2016-09-16 06:26:16 127.0.0.1 GET /OCS/index.php/index/index/user - 80 - 127.0.0.1 Mozilla/5.0+(Windows+NT+6.3;+WOW64;+rv:48.0)+Gecko/20100101+Firefox/48.0 http://127.0.0.1/OCS/index.php/index/index/about 200 0 0 906
2016-09-16 06:26:20 127.0.0.1 GET /OCS/index.php/index/index/admin - 80 - 127.0.0.1 Mozilla/5.0+(Windows+NT+6.3;+WOW64;+rv:48.0)+Gecko/20100101+Firefox/48.0 http://127.0.0.1/OCS/index.php/index/index/user 200 0 0 592
2016-09-16 06:26:24 127.0.0.1 GET /OCS/index.php/index/index/admin/conferences - 80 - 127.0.0.1 Mozilla/5.0+(Windows+NT+6.3;+WOW64;+rv:48.0)+Gecko/20100101+Firefox/48.0 http://127.0.0.1/OCS/index.php/index/index/admin 200 0 0 890
2016-09-16 06:26:28 127.0.0.1 GET /OCS/index.php/index/index/admin/createConference - 80 - 127.0.0.1 Mozilla/5.0+(Windows+NT+6.3;+WOW64;+rv:48.0)+Gecko/20100101+Firefox/48.0 http://127.0.0.1/OCS/index.php/index/index/admin/conferences 500 0 0 1031

6

This looks like the access log. There will be another log for PHP errors. The last line has a 500 status:

This 500 status indicates an “internal server error” which would have been logged in the webserver’s error log.

Perhaps this thread might be helpful?
http://stackoverflow.com/questions/6426375/where-can-i-find-the-iis-logs

7

Thanks for the help. I found the problem which was that PHP was set to a dev environment with errors set to all. Changing it to a prod environment resolved the issue.