We are using version 3.0.2.0 and were not receiving notifications regardless of if the author submitted a revision or a non-revision file.
Confirmed that the editor had all email notifications enabled, including “A revised file has been uploaded for your editorial consideration in {$stage}.”
There is also no new ‘task’ notification, nor any change in the submissions listing, so there is basically no way for an editor to know if a file has been uploaded without manually checking the history on a submission.
Other notifications are being received as expected.
To replicate:
- Author creates a submission, requests reviewer
- Add reviewer to participant list
- Reviewer clicks ‘send to review’
- Author uploads a new revision: no notification is sent
We discovered that notifications will be received only if the reviewer requested revisions prior to the revisions being submitted, and will continue to receive revision notifications until the status of the submission is changed to the next phase. Once a request for revisions has been made, then all uploads will generate a notification, including those where the option “This is not a revision of an existing file” is selected.
Ideally we would like to receive notifications of revisions/file uploads regardless of whether the reviewer requested them or not - is this something that is possible?