No new emails are received when a new review is received.
ver 3.1.1.2
1 Like
Hi @mauser1
Hmmm… Could you see the answeres/comments here: OJS 3.1.0.1 "All reviews are in" notifications are not being sent anymore · Issue #3423 · pkp/pkp-lib · GitHub ?
I.e. there should be an e-mail notification for the assigned editors, that a review has been done (with the subject: “A reviewer has commented on "{$title}".”).
Has you reviewer used the default comment fields or a custom review form?
Is editor assigned to that submission and can you double check that he/she did not get an e-mail notification? Has that editor maybe deactivated his/her reviewing notifications (View Profile > Notifications)? Or do you maybe expect another user to be notified?
Best,
Bozana
I will help here, as the problem comes from our journal. We originally have custom review form, but I have tried also with a Free Form, and there was no email in any cases. There is a section editor assigned, and the email notification is activated for the section editor. Double-checked now. We have no clue where to start digging. We had this problem on version 3.1.0, and made a testing update to 3.1.1.2 to check if this problem resolves there but unfortunately it did not.
I don’t know what is the default behaviour, but it is also strange for me that in the editorial history the fact that a review is in, does not appear. Is that normal, or it is connected to our problem?
Hi @bog
Hmmm… I also do not see any entry in my “Editorial history” (that the review has been submitted)… I will take a look…
Best,
Bozana
@asmecher, @natewr, we apparently do not track/log the step when a reviewer completes a review in the “Editorial history”, s. the function execute here: pkp-lib/ReviewerReviewStep3Form.inc.php at ojs-3_1_1-2 · pkp/pkp-lib · GitHub. Just to confirm: is this OK/correct so?
Thanks!
Seems like a good thing to store in the history.
Thanks, we would like to have that.
On the original problem, could you give us some advice, how could we check the problem with the notification emails about the reviews? Is it possible to check if the system was trying to send the message and failed, or it even did not entered to send an email?
Thanks in advance!
Hi @bog
Could you execute the following SQL in your DB:
SELECT * FROM notifications WHERE type = 16777219 AND assoc_type = 517
Best,
Bozana
For including the review completion step into the editorial history trach this GitHub Issue: Consider completed review event in the editorial history · Issue #3898 · pkp/pkp-lib · GitHub
mysql> SELECT * FROM notifications WHERE type = 16777219 AND assoc_type = 517;
±----------------±-----------±--------±------±---------±--------------------±----------±-----------±---------+
| notification_id | context_id | user_id | level | type | date_created | date_read | assoc_type | assoc_id |
±----------------±-----------±--------±------±---------±--------------------±----------±-----------±---------+
| 850 | 1 | 6 | 2 | 16777219 | 2018-06-26 22:25:46 | NULL | 517 | 29 |
| 851 | 1 | 8 | 2 | 16777219 | 2018-06-26 22:25:46 | NULL | 517 | 29 |
| 852 | 1 | 2 | 2 | 16777219 | 2018-06-26 22:25:46 | NULL | 517 | 29 |
| 910 | 1 | 6 | 2 | 16777219 | 2018-07-03 10:05:38 | NULL | 517 | 33 |
| 911 | 1 | 2 | 2 | 16777219 | 2018-07-03 10:05:38 | NULL | 517 | 33 |
| 985 | 1 | 6 | 2 | 16777219 | 2018-07-04 18:47:07 | NULL | 517 | 43 |
| 986 | 1 | 2 | 2 | 16777219 | 2018-07-04 18:47:07 | NULL | 517 | 43 |
±----------------±-----------±--------±------±---------±--------------------±----------±-----------±---------+
Hi @mauser1
Is that review assignment in question with the ID 29, 33 or 43? – You can see the review assignment ID, when going as editor with the mouse over “Edit” or “Review Details” of that review assignment.
Best,
Bozana