# Need help with basic installation

**URL:** <https://forum.pkp.sfu.ca/t/need-help-with-basic-installation/9193>\
**Category:** Software Support\
**Tags:** ojs\
**Created:** [March 4, 2016, 4:12pm UTC](https://forum.pkp.sfu.ca/t/need-help-with-basic-installation/9193 "2016-03-04T16:12:10Z")\
**Posts on this page:** 1\
**Showing post:** 6

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**Author:** ![asmecher](https://forum.pkp.sfu.ca/user_avatar/forum.pkp.sfu.ca/asmecher/32/3_2.png) [@asmecher](https://forum.pkp.sfu.ca/u/asmecher)\
**Post date:** [March 14, 2016, 4:27pm UTC](https://forum.pkp.sfu.ca/t/need-help-with-basic-installation/9193/6 "2016-03-14T16:27:03Z")

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Hi @dradb,

No shame necessary – that’s a common place to get stuck.

You’re most likely having a problem with file permissions; see [this FAQ entry](http://forum.pkp.sfu.ca/t/when-i-click-some-button-or-follow-some-link-im-left-with-a-blank-page-what-do-i-do/898) and e.g. [this forum thread](http://forum.pkp.sfu.ca/t/ojs-ohs-installation-shows-blank-page) for more information.

Regards,  
Alec Smecher  
Public Knowledge Project Team

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