Mail failure - rejected by local scanning code

I have been using OJS 3.2.1.2 for the last two years, and all things have been correct for the last ten days, all emails can not be sent from the system, and the error message

Mail failure - rejected by local scanning code
This message was classified as SPAM and may not be delivered

And when using the webmail can send from the same address of the journal to the same address in Google or Yahoo

The config is

; Use SMTP for sending mail instead of mail()
smtp = On

; SMTP server settings
smtp_server = mail.ijoir.gov.iq
smtp_port = 465

; Enable SMTP authentication
; Supported mechanisms: ssl, tls
smtp_auth = ssl
smtp_username =support@igoir.gov.iq
smtp_password =************

; Enable suppressing verification of SMTP certificate in PHPMailer
; Note: this is not recommended per PHPMailer documentation
; smtp_suppress_cert_check = On

; Allow envelope sender to be specified
; (may not be possible with some server configurations)
allow_envelope_sender = off

; Default envelope sender to use if none is specified elsewhere
; default_envelope_sender = support@igoir.gov.iq

; Force the default envelope sender (if present)
; This is useful if setting up a site-wide no-reply address
; The reply-to field will be set with the reply-to or from address.
force_default_envelope_sender = off

; Force a DMARC compliant from header (RFC5322.From)
; If any of your users have email addresses in domains not under your control
; you may need to set this to be compliant with DMARC policies published by
; those 3rd party domains.
; Setting this will move the users address into the reply-to field and the
; from field wil be rewritten with the default_envelope_sender.
; To use this you must set force_default_enveloper_sender = On and
; default_envelope_sender must be set to a valid address in a domain you own.
; force_dmarc_compliant_from = Off

; The display name to use with a DMARC compliant from header
; By default the DMARC compliant from will have an empty name but this can
; be changed by adding a text here.
; You can use ‘%n’ to insert the users name from the original from header
; and ‘%s’ to insert the localized sitename.
; dmarc_compliant_from_displayname = ‘%n via %s’

; Amount of time required between attempts to send non-editorial emails
; in seconds. This can be used to help prevent email relaying via OJS.
time_between_emails = 3600

; Maximum number of recipients that can be included in a single email
; (either as To:, Cc:, or Bcc: addresses) for a non-privileged user
max_recipients = 10

; If enabled, email addresses must be validated before login is possible.
require_validation = Off

; Maximum number of days before an unvalidated account expires and is deleted
validation_timeout = 14

When we go to the error_log file see the error message

“SMTP connect() failed”

Please, can anyone help me to solve the problem

with the best regard

Hi @firas,

Please see the response to this post here (which reports the same error code) : Can not send email in OJS 3: SMTP connect () failed - #2 by lopez.casique

The response to the post provides some best steps, especially around checking your email configuration. .

-Roger
PKP Team