Invitation Link results in http 500 error

[florianruckelshausen]

Describe the issue or problem

We installed OJS 3.5.0.1 to our OJS Test environment and try to add new users to the system. The invitation e-mail is sent in the default layout. It contains the invitation link with id and key after the ampersand. But opening the link in a browser results in a http 500 error. Do we have to start a certain service that the link is processed correctly?

The Link looks like http://ourdomain.de/index.php/eir/en/invitation/accept?id=13&key=tpu9qD

Steps I took leading up to the issue

1. Create an invitation mail for a new user in the default layout with an “Accept invitation” link
2. Click on the link in the email
3. Server give http 500 response

What application are you using?
OJS 3.5.0.1

Additional information

[rcgillis]

Hi @florianruckelshausen,

For the 500 errors - you need to check your PHP error log and report on errors found there. That usually provides some clues as to what the issue is.

-Roger
PKP Team

[florianruckelshausen]

Thank you for the hint. We found it: somehow the ORCID integration in Settings > Users & Roles > ORCID was activated but all the connection details were missing. So OJS tried to get data from ORCID, failed at it and that lead to the http 500 error. Disabling ORCID => problem solved.