Installation initial login not recognized

we offer to install OJS 3.3.0-13

and we arrive at the login page. where the guide appears: After finishing the installation, log in with the administrator account that you configured to access the administration area.

now on this page, when using the same installation credential, it says that password or users are wrong.

We redid the installation procedure several times and we will arrive here. The answer is the same: wrong password or user.

we no longer know how to proceed.


Hi @CONTA1_envio,

Did you try resetting via the “Forgot your password option”? If so, what result did that give you?

-Roger
PKP Team

he accepts me to put an email (gmail) registered in the previous step, but the message never arrives in my box.

Hi @CONTA1_envio,

This indicates to me that something might be occurring with the overall functioning of email and OJS within you OJS instance. You may want to have a look at troubleshooting that: https://docs.pkp.sfu.ca/admin-guide/en/email#troubleshooting-email-problems

-Roger
PKP Team

Hi @CONTA1_envio,
this (login not recognised) could also happen if you installed over http and your login page is redirected to https, or the way around.

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Thank you - this really meant a lot. We have already resolved this feedback.