I can't create new issue

Software Support
1

Hello kind people!

I can’t create new issue (OJS 3.1.1.4). I click “Save” and keep waiting for an answer from the system, but the sign “loading” never stops turning.

I should mention that weeks ago we tried to install two plugins (Google Analytics and Quick submit) but it created a problem: we couldn’t load any file. So, we uninstalled those plugins and things apparently went back to normal.

At the same time, it seems that the HTML plugin is not renderizing fonts, either downloaded or linked (see [Additional files to HTML galley: fonts - #7 by Journals_UFT]. Maybe both problems are related.

Do I have to look for error logs?

Thank you!

2

Hello @Journals_UFT,

The version of OJS that you’re using is no longer supported by PKP. I recommend that you upgrade to the newest version of OJS, as it is possible that the issues you are experiencing will be resolved by upgrading.

Upgrading instructions are available in the PKP Administrator’s Guide.

Information about the latest version of OJS can be found on the [PKP Website]https://pkp.sfu.ca/ojs/

-Roger
PKP Team

4

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