File submitted in .docx cannot be opened by reviewer

[ctgraham]

A couple other users reported this as an issue with GoDaddy. One suggested a solution of “migrating from legacy hosting to cPanel hosting”.

Cannot upload editor version or initial copyediting file from upload option?

Hi Sofia, Godaddy suggested us to migrate from the legacy hosting to cPanel hosting. Dear Alec, Could you please guide us with the steps to migrate from godaddy’s legacy hosting to cPanel is it just copying the files in folder OJS via FTP and uploading into cPanel or will it involve some other configuration?