Failed Ajax request or invalid JSON returned when edit checklist

Software Support
1

When I try to edit or insert a new checklist I get the following error: Failed Ajax request or invalid JSON returned.
I thought that by installing version 3.3.0.7 the problem was solved but it is not.
The browser gives me the following error:
Failed to load resource: the server responded with a status of 500 (Internal Server Error) http://localhost/ojs/index.php/qdg/$$$call$$$/grid/settings/submission-checklist/submission-checklist-grid/add-item?gridId=submissionChecklist&_=1624871344272
DevTools failed to load source map: Could not load content for http: //localhost/ojs/lib/pkp/lib/vendor/tinymce/tinymce/skins/lightgray/skin.min.css.map: HTTP error: status code 404 , net :: ERR_HTTP_RESPONSE_CODE_FAILURE
Can anyone help me?

2

Hi @patrizia,

Are you able to check your PHP error logs to see if there are relevant error messages there? Also: at what point are you creating the checklist? Can you describe in more detail what is occurring that causes this error to appear?

-Roger
PKP Team

4

This is what is reported in the log PHP vers. 8.0:
[29-Jun-2021 08:01:22 UTC] PHP Warning: PHP Startup: Unable to load dynamic library ‘php_gd2.dll’ (tried: C:\Program Files\PHP\v8.0\ext\php_gd2.dll (Impossibile trovare il modulo specificato), C:\Program Files\PHP\v8.0\ext\php_php_gd2.dll.dll (Impossibile trovare il modulo specificato)) in Unknown on line 0
[29-Jun-2021 08:01:22 UTC] PHP Warning: PHP Startup: Unable to load dynamic library ‘php_gd2.dll’ (tried: C:\Program Files\PHP\v8.0\ext\php_gd2.dll (Impossibile trovare il modulo specificato), C:\Program Files\PHP\v8.0\ext\php_php_gd2.dll.dll (Impossibile trovare il modulo specificato)) in Unknown on line 0
[29-Jun-2021 08:01:22 UTC] PHP Warning: PHP Startup: Unable to load dynamic library ‘php_gd2.dll’ (tried: C:\Program Files\PHP\v8.0\ext\php_gd2.dll (Impossibile trovare il modulo specificato), C:\Program Files\PHP\v8.0\ext\php_php_gd2.dll.dll (Impossibile trovare il modulo specificato)) in Unknown on line 0
[29-Jun-2021 08:01:22 UTC] PHP Warning: PHP Startup: Unable to load dynamic library ‘php_xmlrpc.dll’ (tried: C:\Program Files\PHP\v8.0\ext\php_xmlrpc.dll (Impossibile trovare il modulo specificato), C:\Program Files\PHP\v8.0\ext\php_php_xmlrpc.dll.dll (Impossibile trovare il modulo specificato)) in Unknown on line 0
[29-Jun-2021 08:01:22 UTC] PHP Warning: PHP Startup: Unable to load dynamic library ‘php_xmlrpc.dll’ (tried: C:\Program Files\PHP\v8.0\ext\php_xmlrpc.dll (Impossibile trovare il modulo specificato), C:\Program Files\PHP\v8.0\ext\php_php_xmlrpc.dll.dll (Impossibile trovare il modulo specificato)) in Unknown on line 0
[29-Jun-2021 08:01:22 UTC] PHP Warning: PHP Startup: Unable to load dynamic library ‘php_xmlrpc.dll’ (tried: C:\Program Files\PHP\v8.0\ext\php_xmlrpc.dll (Impossibile trovare il modulo specificato), C:\Program Files\PHP\v8.0\ext\php_php_xmlrpc.dll.dll (Impossibile trovare il modulo specificato)) in Unknown on line 0
[29-Jun-2021 08:01:22 UTC] PHP Warning: PHP Startup: Unable to load dynamic library ‘php_gd2.dll’ (tried: C:\Program Files\PHP\v8.0\ext\php_gd2.dll (Impossibile trovare il modulo specificato), C:\Program Files\PHP\v8.0\ext\php_php_gd2.dll.dll (Impossibile trovare il modulo specificato)) in Unknown on line 0
[29-Jun-2021 08:01:22 UTC] PHP Warning: PHP Startup: Unable to load dynamic library ‘php_xmlrpc.dll’ (tried: C:\Program Files\PHP\v8.0\ext\php_xmlrpc.dll (Impossibile trovare il modulo specificato), C:\Program Files\PHP\v8.0\ext\php_php_xmlrpc.dll.dll (Impossibile trovare il modulo specificato)) in Unknown on line 0

dll extensions are all reported in the php.ini file

the error occurs when in the workflow / checklist section you want to modify the checklist or insert a new one
Thank

5

this instead is the iis logs

2021-06-29 08:11:39 ::1 GET /ojs/index.php/rt/management/settings/workflow - 80 - ::1 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/91.0.4472.114+Safari/537.36 http://localhost/ojs/index.php/rt/management/settings/workflow 200 0 0 2424
2021-06-29 08:11:41 ::1 GET /ojs/index.php/rt/$$$call$$$/grid/settings/review-forms/review-form-grid/fetch-grid =1624954299243 80 - ::1 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/91.0.4472.114+Safari/537.36 http://localhost/ojs/index.php/rt/management/settings/workflow 200 0 0 2335
2021-06-29 08:11:41 ::1 GET /ojs/index.php/rt/api/v1/emailTemplates searchPhrase=&count=30&offset=0&=1624954299245 80 - ::1 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/91.0.4472.114+Safari/537.36 http://localhost/ojs/index.php/rt/management/settings/workflow 200 0 0 2352
2021-06-29 08:11:41 ::1 GET /ojs/index.php/rt/$$$call$$$/grid/settings/library/library-file-admin-grid/fetch-grid canEdit=1&_=1624954299244 80 - ::1 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/91.0.4472.114+Safari/537.36 http://localhost/ojs/index.php/rt/management/settings/workflow 200 0 0 2364
2021-06-29 08:11:41 ::1 GET /ojs/index.php/rt/$$$call$$$/grid/settings/submission-checklist/submission-checklist-grid/fetch-grid _=1624954299242 80 - ::1 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/91.0.4472.114+Safari/537.36 http://localhost/ojs/index.php/rt/management/settings/workflow 200 0 0 2369
2021-06-29 08:11:41 ::1 GET /ojs/index.php/rt/$$$call$$$/grid/settings/genre/genre-grid/fetch-grid =1624954299241 80 - ::1 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/91.0.4472.114+Safari/537.36 http://localhost/ojs/index.php/rt/management/settings/workflow 200 0 0 2453
2021-06-29 08:11:46 ::1 GET /ojs/index.php/rt/$$$call$$$/grid/settings/submission-checklist/submission-checklist-grid/edit-item gridId=submissionChecklist&rowId=2&=1624954299246 80 - ::1 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/91.0.4472.114+Safari/537.36 http://localhost/ojs/index.php/rt/management/settings/workflow 500 0 0 2234

6

This is what is reported in the log PHP vers. 8.0:
[29-Jun-2021 08:01:22 UTC] PHP Warning: PHP Startup: Unable to load dynamic library ‘php_gd2.dll’ (tried: C:\Program Files\PHP\v8.0\ext\php_gd2.dll (Impossibile trovare il modulo specificato), C:\Program Files\PHP\v8.0\ext\php_php_gd2.dll.dll (Impossibile trovare il modulo specificato)) in Unknown on line 0
[29-Jun-2021 08:01:22 UTC] PHP Warning: PHP Startup: Unable to load dynamic library ‘php_gd2.dll’ (tried: C:\Program Files\PHP\v8.0\ext\php_gd2.dll (Impossibile trovare il modulo specificato), C:\Program Files\PHP\v8.0\ext\php_php_gd2.dll.dll (Impossibile trovare il modulo specificato)) in Unknown on line 0
[29-Jun-2021 08:01:22 UTC] PHP Warning: PHP Startup: Unable to load dynamic library ‘php_gd2.dll’ (tried: C:\Program Files\PHP\v8.0\ext\php_gd2.dll (Impossibile trovare il modulo specificato), C:\Program Files\PHP\v8.0\ext\php_php_gd2.dll.dll (Impossibile trovare il modulo specificato)) in Unknown on line 0
[29-Jun-2021 08:01:22 UTC] PHP Warning: PHP Startup: Unable to load dynamic library ‘php_xmlrpc.dll’ (tried: C:\Program Files\PHP\v8.0\ext\php_xmlrpc.dll (Impossibile trovare il modulo specificato), C:\Program Files\PHP\v8.0\ext\php_php_xmlrpc.dll.dll (Impossibile trovare il modulo specificato)) in Unknown on line 0
[29-Jun-2021 08:01:22 UTC] PHP Warning: PHP Startup: Unable to load dynamic library ‘php_xmlrpc.dll’ (tried: C:\Program Files\PHP\v8.0\ext\php_xmlrpc.dll (Impossibile trovare il modulo specificato), C:\Program Files\PHP\v8.0\ext\php_php_xmlrpc.dll.dll (Impossibile trovare il modulo specificato)) in Unknown on line 0
[29-Jun-2021 08:01:22 UTC] PHP Warning: PHP Startup: Unable to load dynamic library ‘php_xmlrpc.dll’ (tried: C:\Program Files\PHP\v8.0\ext\php_xmlrpc.dll (Impossibile trovare il modulo specificato), C:\Program Files\PHP\v8.0\ext\php_php_xmlrpc.dll.dll (Impossibile trovare il modulo specificato)) in Unknown on line 0
[29-Jun-2021 08:01:22 UTC] PHP Warning: PHP Startup: Unable to load dynamic library ‘php_gd2.dll’ (tried: C:\Program Files\PHP\v8.0\ext\php_gd2.dll (Impossibile trovare il modulo specificato), C:\Program Files\PHP\v8.0\ext\php_php_gd2.dll.dll (Impossibile trovare il modulo specificato)) in Unknown on line 0
[29-Jun-2021 08:01:22 UTC] PHP Warning: PHP Startup: Unable to load dynamic library ‘php_xmlrpc.dll’ (tried: C:\Program Files\PHP\v8.0\ext\php_xmlrpc.dll (Impossibile trovare il modulo specificato), C:\Program Files\PHP\v8.0\ext\php_php_xmlrpc.dll.dll (Impossibile trovare il modulo specificato)) in Unknown on line 0

dll extensions are all reported in the php.ini file

this instead is the iis logs

2021-06-29 08:11:39 ::1 GET /ojs/index.php/rt/management/settings/workflow - 80 - ::1 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/91.0.4472.114+Safari/537.36 http://localhost/ojs/index.php/rt/management/settings/workflow 200 0 0 2424
2021-06-29 08:11:41 ::1 GET /ojs/index.php/rt/$$$call$$$/grid/settings/review-forms/review-form-grid/fetch-grid =1624954299243 80 - ::1 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/91.0.4472.114+Safari/537.36 http://localhost/ojs/index.php/rt/management/settings/workflow 200 0 0 2335
2021-06-29 08:11:41 ::1 GET /ojs/index.php/rt/api/v1/emailTemplates searchPhrase=&count=30&offset=0&=1624954299245 80 - ::1 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/91.0.4472.114+Safari/537.36 http://localhost/ojs/index.php/rt/management/settings/workflow 200 0 0 2352
2021-06-29 08:11:41 ::1 GET /ojs/index.php/rt/$$$call$$$/grid/settings/library/library-file-admin-grid/fetch-grid canEdit=1&_=1624954299244 80 - ::1 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/91.0.4472.114+Safari/537.36 http://localhost/ojs/index.php/rt/management/settings/workflow 200 0 0 2364
2021-06-29 08:11:41 ::1 GET /ojs/index.php/rt/$$$call$$$/grid/settings/submission-checklist/submission-checklist-grid/fetch-grid _=1624954299242 80 - ::1 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/91.0.4472.114+Safari/537.36 http://localhost/ojs/index.php/rt/management/settings/workflow 200 0 0 2369
2021-06-29 08:11:41 ::1 GET /ojs/index.php/rt/$$$call$$$/grid/settings/genre/genre-grid/fetch-grid =1624954299241 80 - ::1 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/91.0.4472.114+Safari/537.36 http://localhost/ojs/index.php/rt/management/settings/workflow 200 0 0 2453
2021-06-29 08:11:46 ::1 GET /ojs/index.php/rt/$$$call$$$/grid/settings/submission-checklist/submission-checklist-grid/edit-item gridId=submissionChecklist&rowId=2&=1624954299246 80 - ::1 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/91.0.4472.114+Safari/537.36 http://localhost/ojs/index.php/rt/management/settings/workflow 500 0 0 2234
the error occurs when in the workflow / checklist section you want to modify the checklist or insert a new one

Thank

8

Actually the php log has nothing to do with ojs but it depended on a problem with the dlls. Other errors do not report them. Only the iis log indicates a 500 error as if it could not find the requested page.
Can someone help me?
Thank you