Error on forgot password

Software Support
1

image_2021-09-08_115936
I get this error into error log on forgot password

2

Hi @Dr_Ahmed_Ebada,

Can you please indicate the specific version of OJS that you’re using (e.g. 3.3.0-7)? This will help in troubleshooting your issue

-Roger
PKP Team

4

Hi,

If you are still facing the issues; you can try login as Journal Manager or another user who has editor access and follow the below steps;

  1. Go to Users & Roles > Users

  2. Select the User who can’t log in and click on the blue arrow next to their name

  3. Then Click Edit User below

  4. And now enter a new password;

  5. Select the box next to User must change the password on next login

  6. Save it

And now, you can try logging in using your account with a new password.

If you still face the issue, you can use this “Troubleshoot: Unable to login” section on this OJS Guide. You might get a solution!

Hope this helps!