This message arrived in the journal’s main inbox on Saturday, and since then, the article PDFs cannot be viewed. A reviewer contacted me very early Monday morning to say that she cannot download the article to be reviewed, and it is also not possible to download from the editor account. OJS redirects to a “404 Error” page.
Several emails arrived from OJS with the following text: Your Open Journal Systems installation automatically ran and completed this task. You can download the log file here, followed by a download link.
Does anyone know what might have happened?
CONTENTS OF THE FILE TO BE DOWNLOADED THAT REPORTS AN ERROR:
[2026-06-05 21:11:21] https://revista-andes.cl/ojs2
[2026-06-05 21:11:21] [Notificación] Se ha iniciado la tarea.
[2026-06-05 21:11:21] [Notificación] El archivo /home/r6d3gm3y3iwt/files/usageStats/processing/usage_events_20250306.log se ha movido a la carpeta de envío.
[2026-06-05 21:11:21] [Error] El archivo usage_events_20250305.log está en un formato de registro antiguo que no puede ser procesado, así que se devolverá al directorio de preparación (‘stage directory’).
[2026-06-05 21:11:21] [Notificación] Se ha enviado el trabajo a segundo plano para procesar el archivo de registro {$file} y almacenar los datos estadísticos.
[2026-06-05 21:11:21] [Notificación] Se ha detenido la tarea.