Error in the OJS panel

I am writing to ask about an error that is happening when I try to access my panel on the OJS platform in two different scientific journals, as an author.
When I access the panel, noerro OJS information about my article is shown, the page is only showing what is loading (on the page, above where the submission is, a banner appears and says “loading”), but the page does not load, no matter how much I wait.
How do I resolve this error?

Hello @Rayssa_Reck_Brum,

A few follow-up questions:

  1. What version of OJS are you using?
  2. Do you have access to/are you able to provide any outputs of your error logs?

Best regards,