Empty usage report for a specific journal

Software Support
1

Description of issue or problem I’m having:
I am trying to generate a custom report for our journal but there is no data at all in the generated excel file. It works fine for the other 4 journals, however.

Steps I took leading up to the issue:
Statistics > Report generator > Generate custom report, and tried to download the data for abstracts or file downloads for November and December 2021, the Excels that are produced have no data

What I tried to resolve the issue:
I have checked and all the report plugins are enabled.

Application Version - e.g., OJS 3.1.2:
OJS 3.1.2

Additional information, such as screenshots and error log messages if applicable:
Screenshot attached
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Hi @sushantv

Out of curiosity, are you using base_url overrides in your config.inc.php file? I see that this installation hosts more than one journal.

There’s an old bug that is now fixed in OJS where if you have base_url[…] overrides for journals, you need to have them for all journals or the ones that do not have them will not collect stats.

Best
Jason

1 Like
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I’d also suggest looking in the metrics table in the database and see if there are records for that journal (you can search on the context_id column which is the journal id in question).

Best
Jason

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Hello @jnugent
That was it. Thank you :slight_smile:

1 Like
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great, glad to hear it!