We are on version 126.96.36.199 of OJS.
We are experiencing problems with our emails on our system. We have an installation with 6 journals. The admin email address is linked to the domain assa.org.za. We are experiencing the following:
Emails sent from this domain are being received by the recipients (tested by sending to gmail accounts)
Any emails that are being sent from any other email addresses are not being sent by the system (sent to gmails accounts as test)
The server for assaf.org.za has given sufficient permission that all emails should be sent through the OJS system. It is an Office 365 server. IP addresses have been “whitelisted” so it is not being blocked by this server.
We have tested with two other email addresses @uct.ac.za and @up.ac.za. Emails being sent by the journal managers from these addresses are not being received by recipients.
This problem is also being experienced by people trying to register. They are not receiving verification emails to enable their accounts.
Nadine van der Merwe