Emails cannot be delivered to recipients

Our journal uses OJS Recently we had a problem with sending emails through the system. Emails cannot be delivered to recipients and the history of emails does not indicate the sent and not delivered emails. Our IT team tried to solve the problem, but it was unsuccessful. Could you please suggest the solution for excluding bugs/errors?

Hello @zhansaya,

The version of OJS that you’re using is no longer supported by PKP - is really outdated. I recommend that you upgrade to the newest version of OJS, as it is possible that your issue will be resolved by upgrading. However, other community members may wish to offer assistance, if you were to provide more details about the errors that you are encountering.

Upgrading instructions are available in the PKP Administrator’s Guide.

Information about the latest version of OJS can be found on the PKP Website