Email templates are not loading

Software Support
1

I am using OJS 3.5.0.3 installed using Softaculous. Just recently, the email templates are not loading properly when sending notifications to any users. If I will be sending review results, there is also no options to attach any document shared by the reviewers.

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When I continue to send the email, the author actually receives the notification.

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When I try to edit the email templates in the Workflow, it is not loading as well.

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I tried the “Reset” option. It returned to the default emails, but they are still uneditable.

This case is same for all emails except for adding reviewer in the “Review Request”

2

Hi @IIARI,

When you check for the Prepared Emails are you able to see that the emails do exist there?
This would be in Settings → Workflow → Emails → Add/edit Templates (under Email templates)

Test more than one workflow. For example, check a reviewer invitation, an editorial decision, and a general announcement. If only one workflow fails, the issue may be specific to that template or mailable.

Are you able to check your PHP error logs and report on any errors found there?

FYI: Softaculous is not an ideal way of installing/updating OJS - it has been known to cause issues for users.

-Roger
PKP Team