Email not received from Journal manager B email ID

ravi_kashhyap · February 1, 2017, 5:38am

We have two Journal managers ID A and B against one journal. When journal manager A sends email (abc@gmail.com) to all associated user, everybody receiving that mail from A. But journal manager B send email (xyz@gmail.com) to same group of user account then email not delivered from B. Why? Is there any specific email setup to differentiate, A and B?

ctgraham · February 1, 2017, 1:39pm

What version of OJS are you using, and what is your email setup in config.inc.php?

github.com

pkp/ojs/blob/main/config.TEMPLATE.inc.php#L291-L320


; Enable SMTP authentication
; Supported smtp_auth: ssl, tls (see PHPMailer SMTPSecure)
; smtp_auth = ssl
; smtp_username = username
; smtp_password = password
;
; Supported smtp_authtype: RAM-MD5, LOGIN, PLAIN, XOAUTH2 (see PHPMailer AuthType)
; (Leave blank to try them in that order)
; smtp_authtype =

; The following are required for smtp_authtype = XOAUTH2 (e.g. GMail OAuth)
; (See https://github.com/PHPMailer/PHPMailer/wiki/Using-Gmail-with-XOAUTH2)
; smtp_oauth_provider = Google
; smtp_oauth_email =
; smtp_oauth_clientid =
; smtp_oauth_clientsecret =
; smtp_oauth_refreshtoken =

; Enable suppressing verification of SMTP certificate in PHPMailer
; Note: this is not recommended per PHPMailer documentation

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ravi_kashhyap · February 2, 2017, 9:06am

Hello,

Thanks for replay,

I am using 2.4.8 version of OJS.

And Email setting in config.inc.php file mention below:-

;;;;;;;;;;;;;;;;;;
; Email Settings ;
;;;;;;;;;;;;;;;;;;

[email]

; Use SMTP for sending mail instead of mail()
smtp = On

; SMTP server settings
smtp_server = “tls://smtp.gmail.com”
smtp_port = 587

; Enable SMTP authentication
; Supported mechanisms: PLAIN, LOGIN, CRAM-MD5, and DIGEST-MD5
smtp_auth = PLAIN
smtp_username = “abc@gmail.com”
smtp_password = “##########”

; Allow envelope sender to be specified
; (may not be possible with some server configurations)
allow_envelope_sender = On

; Default envelope sender to use if none is specified elsewhere
default_envelope_sender = “abc@gmail.com”

; Enable attachments in the various “Send Email” pages.
; (Disabling here will not disable attachments on features that
; require them, e.g. attachment-based reviews)
enable_attachments = On

; Amount of time required between attempts to send non-editorial emails
; in seconds. This can be used to help prevent email relaying via OJS.
time_between_emails = 3600

; Maximum number of recipients that can be included in a single email
; (either as To:, Cc:, or Bcc: addresses) for a non-priveleged user
max_recipients = 10

; If enabled, email addresses must be validated before login is possible.
require_validation = Off

; Maximum number of days before an unvalidated account expires and is deleted
validation_timeout = 14

Please reply me ASAP.

ctgraham · February 2, 2017, 1:24pm

So, it seems like mail from xyz@gmail.com is being blocked when sent from abc@gmail.com’s account (as per the SMTP settings).

I would suggest turning off allow_envelope_sender and then testing mail again. Does this allow for sending? Who does the mail end up being “from”… abc or xyz?

Another approach would be to update to 2.4.8-1 and apply the change described here:
https://github.com/pkp/pkp-lib/pull/1724
Then, set “allow_envelope_sender” and “force_default_envelope_sender”.

Does this allow for sending? Who does the mail end up being from? Does the reply-to address function as expected?