Hello - using OJS 3.3.06 We have a submission that has been in the system. It went to review and then revisions were requested. Revisions were uploaded then deleted and re-uploaded. The roles Journal Editor and Section Editor cannot seem to download these revised files. Upon clicking, they receive…

Thank you @rcgillis ! Before moving to the database, we ended up clearing cache on one user’s machine, which worked in that instance. Then, we went into admin tools and expired all user sessions. This solved the problem for the other user. It may have been a cache issue with the system trying to l…

rcgillis June 24, 2021, 11:55am 2

Hi @hxo82,

It looks as though another user has encountered a similar error (and a potential solution) here: OJS 3 mixing of editor and reviewers role - #4 by primozs - perhaps you could try what they’ve done there.

-Roger
PKP Team

Editor getting error when trying to download revised files