DOI registration dont work anymore

Since some time now (kind of out of the bleu) when submitting an article it says “Failed”

when I Click on failed
It says:

As far as I know nothing changed. Still using 2.4.8
Could it be it has something to do on the server side where OJS is installed? Change in configuration?
Best Regards,
Jan

Hi @Jan

Hmmm… That is a little bit strange :-
Actually, as far as I see it (from the copy of the Crossref status you have posted), the status should be “submitted” :open_mouth: I have no idea why you then see “failed” :-
Could you please try something: select that one article example and press on the button “Check status”. Does the status maybe change?

The other thing is, why is the Crossref status “submitted” and not processed further – after the status submitted, the deposit should be processed and the status should either change to “failed” (if something when wrong) or “completed” (if the processing was successful). If the status there is still “submitted” could you maybe ask Crossref support – why is it not being processed further?

Best,
Bozana

Hi Bozana,
OJS 2.4.8.0 I am using. Could be there are some issues with this version. Will upgrade to 3.1 later this year.

Thx so far Bozana. I asked Crossref already.
Maybe I will come back to you later.

Best Regards,
Jan

Hi @Jan

Hmmm… There was an improvement and some fixes in the 2.4.8-1, so maybe, if possible for you, to try to upgrade to the latest 2.4.8-2. Please do not forget to back up everything and test the upgrade before doing it in production mode!

Best,
Bozana

We upgraded to the latest 2.4.8-2. It worked fine.
How to move on from here? It doesn’t do it on itself I think.

In this OJS journal there are 3 volumes with articles.
The first 2 are done in 2015 and 2016. They still are fine with the DOIs they received a year and 2 years ago.
The third volume was brought in into OJS at the beginning of 2017. This volume doesn’t get the DOIs.
Is there a possibility within OJS to get rid of the volume 3 DOIs first and submit anew? They have already DOIs…but are not registered for an unknown reason
Vol 3 (2017) DOI: https://doi.org/10.18174/odjar.v3i1
Article DOI: https://doi.org/10.18174/odjar.v3i1.15766
Article DOI: https://doi.org/10.18174/odjar.v3i1.15765
Article DOI: https://doi.org/10.18174/odjar.v3i1.15764
Article DOI: https://doi.org/10.18174/odjar.v3i1.15763
Article DOI: https://doi.org/10.18174/odjar.v3i1.15018
Article DOI: https://doi.org/10.18174/odjar.v3i1.15826

Regards, Jan

Hi @Jan

Did you try the “Check status” button for an article DOI?
Try to submit only one article DOI again. Does the status changes to “submitted”?
There is no need to get rid of the DOIs – it would not change anything…

Best,
Bozana