Doi deposit failed

Hi, the doi of some articles are not working. I have tried manual doi deposit, but it failed. Published several articles, all doi are working except a few. Currently using OJS 3.2.1.4.

Everytime I try to deposit the doi manually, receives the following error.

<?xml version="1.0" encoding="UTF-8"?>

<doi_batch_diagnostic status=“completed” sp=“ds5”>
<submission_id>1585707059</submission_id>
<batch_id>_1692163512</batch_id>
<record_diagnostic status=“Failure”>

Error: cvc-pattern-valid: Value ‘’ is not facet-valid with respect to pattern ‘[^\d?][^?\s]+[^\d]’ for type ‘#AnonType_surname’.
Error: cvc-type.3.1.3: The value ‘’ of element ‘surname’ is not valid.
Error: cvc-pattern-valid: Value ‘’ is not facet-valid with respect to pattern ‘[^\d?][^?\s]+[^\d]’ for type ‘#AnonType_surname’.
Error: cvc-type.3.1.3: The value ‘’ of element ‘surname’ is not valid.

</record_diagnostic>
<batch_data>
<record_count>1</record_count>
<success_count>0</success_count>
<warning_count>0</warning_count>
<failure_count>1</failure_count>
</batch_data>
</doi_batch_diagnostic>

Looking forward to suggestions to resolve this issue.
Thanks.

Hi @INSEE-EES,

That same error appears to be encountered here: CrossRef Plugin Error - #4 by Marcelo_Cunha_de_And - you may want to try what was suggested as part of that thread

-Roger
PKP Team

Thank you for the suggestion. It worked! The doi started working after filling in the family name.
Thanks!

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