Crossref deposit failed for one DOI (Error 500)

Software Support
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1

Hello,

I registered my first DOIs for a journal that uses PKP’s OJS 3.3.0.16. I used the DOI plugin to generate DOIs and then transferred them to CrossRef using the Crossref XML Export plugin. It worked for every article except for one (10.64977/intersections.vi3.127), as you can see in the screenshot.

DOI_intersections
DOI_intersections984×728 37 KB

This is this article: https://revue-intersections.parisnanterre.fr/index.php/accueil/article/view/127

I tried again several times but I always get a “500 internal server error”.

I tried to find help in PKP’s CrossRef OJS Manual but I couldn’t find a solution. I also contacted CrossRef and they said that they do not see any deposit attempts for 10.64977/intersections.vi3.127

Could you please help me identify what is causing this specific failure?

Thank you,

2

Hi @upn_lib,

When I click on the DOI here: https://revue-intersections.parisnanterre.fr/index.php/accueil/article/view/127

It redirects to the article page, and doesn’t give a 500 error. Is it working for you now?
If it’s a 500 error that you’re getting, it is likely worth checking your PHP error logs.

-Roger
PKP Team

4

Thank you @rcgillis
I ended up manually editing an XML file and uploading it to CrossRef, so the DOI is working now. However, the XML export from OJS still isn’t working. I’m not sure how to access the PHP logs; should I ask our IT team for help?

5

Hi @upn_lib,

Thanks for the update. Glad to hear you got it working manually at least. Some general instructions on checking PHP error logs can be found here: How do I find my PHP error log?

If you don’t have server access, you’d likely need your IT staff to assist.

-Roger
PKP Team

6

Thank you @rcgillis !