Corrupt .doc new manuscripts

new article submissions and prior submitted articles (.doc) are now giving a Corrupt File message when we try to open them.
Some editors are not able to the files- they are using Apple products and Microsoft…

Any suggestions on a fix or work around?

Hi @ncrofut,

Do you have an example link that’s publicly available?

Regards,
Alec Smecher
Public Knowledge Project Team

No- not publicly available -
It’s when the editors try to open articles that have been submitted

Nicholas G. Crofut, CRNA
Publisher-
CRNA Today & Anesthesia eJournal

Hi @ncrofut,

I would suggest opening one of the corrupted documents in a programmer’s text editor to see if there is any error message text at the top of the file. If you like, you can save one of these to your local drive and then email a copy to me for a look.

Regards,
Alec Smecher
Public Knowledge Project Team