Continuous loading during review process

Software Support
1

Hi, to add to this…

We are on OJS 3.4.0.6, and since upgrading to this version in August 2024 - we have experienced an increase with this issue also. We have not yet been able to determine the cause.

We experience two issues:

  1. continuous loading when reviewer wants to submit the review.
  2. reviewer submits successfully but the review is not captured/recorded on the system.

In the past month or so I would say these issues have increased even more, with one or more incidents a week.

2

Hi @SAJS09,

Pulled your post into a different topic as it deals with a different version of OJS, and is more appropriate to deal as a separate post. For this issue, the best way to pinpoint the issue is to check your PHP error logs. Are you able to do that and report back? If unsure of how to do that, please see here: How do I find my PHP error log?

-Roger
PKP Team