Cannot open uploaded files

I am managing editor of a journal which uses ojs script. It is a short time that I’ve transfered my site into a new server and I encountered to a problem with the script… the problem: I cannot open the uploaded files. My server supporting manager declared that it is related to file (code problem). I don’t know what I should do now… Would you please guide me quickly. I need the information really

If your server support has pointed to a particular code problem can you pass along the details?

The more likely issue in moving from one server to another is a misconfiguration of the files_dir setting in, or a problem with file permissions on that directory (it needs to be readable and writable by the web user).

See also: