Cannot Confirm Read Review Dialog

Software Support
1

Hi folks,

We have a single “glitch” with the Read Review dialog (after receiving the completed review) and, in this one case, when we click Confirm, we just get the spinner. The dialog stays open and the Read Review status does not progress forward.

I have checked a few aspects to no avail:

  • checked for others with the same issue on this forum
  • tried another browser, no ad blocker
  • had a nose around the database tables to see if any obvious wrong data
  • checked the error_log (php) nothing there
  • re-upload review Word file (and change the file name to remove a ‘+’ char)

Then I checked the console.log and got this:

Failed to load resource: the server responded with a status of 403 (Forbidden)

We are currently using OJS 3.3.0.13 LTS

Please can you help?

~steve

2

Hi @SteveRoe,

OJS rarely sends a 403 response in cases like this, so it’s likely that there is a server-side firewall (like mod_security) that is mistakenly flagging the request as malicious and preventing OJS from receiving it. I would suggest checking your web server’s log to see if that’s the case.

Regards,
Alec Smecher
Public Knowledge Project Team

3

Hi - thanks for your reply. Based on that hint, I discovered that the Confirm Button POST is hitting this url:

https://academic-publishing.org/index.php/ejel/$$$call$$$/grid/users/reviewer/reviewer-grid/review-read

Looks like the previous get is failing to properly populate the button link and leaving the ‘$$$call$$$’ placeholder unprocessed.

Does that help to track it down?

~steve

4

Hi @SteveRoe,

That $$$call$$$ token is an intentional part of the URL. Did anything appear in the PHP error log?

Regards,
Alec Smecher
Public Knowledge Project Team