Author received limited number of emails

[levi]

Describe the issue or problem

The author of the submission only received the “Submission Confirmation” email; however, based on my understanding, they should have also received emails such as “Sent to Production,” “Sent to Review,” or “Submission Accepted”.

Could there be a reason these notifications were not sent, such as email preferences being disabled?

What application are you using?

• OJS 3.4.0.8
• PHP 8.3.17

[rcgillis]

Hi @levi,

Is it possible those working in those stages did not send these notifications prior to moving it on to the next stages? It is possible in OJS for those messages to not be sent, depending on the activities of the users operating within those stages. What does it say in your activity log?

-Roger
PKP Team

[levi]

Hi @rcgillis,

Thanks for the quick reply.

Here is the activity log for the submission.

Let me know if there’s any additional information I can provide to help figure this out.

[rcgillis]

Hi @levi,

Thanks for providing the additional info.

Is it possible that an editor bypassed these emails by skipping them and just forwarded the submission on to the next stage? This is feasible, provided they had the appropriate permissions.
That’s the most plausible solution that comes to mind.

-Roger
PKP Team

[levi]

Hi @rcgillis,

Thanks again for the quick reply. You are right, I’ve just tested this myself and every email is received properly.