Article submission gets blocked at the enter metadata section as it starts showing the revolving arrow sign when trying to save
Currently using OJS 3.3.0.10
Error log shows this message
2025-06-05 07:54:07.463407 [INFO] [1129473] [T0] [64.233.172.68:36729#APVH_62.72.43.171:443_kjponline.com] File not found [/home/kjponlin/public_html/.well-known/traffic-advice]
Hi @editorkjp,
There should be another error message. Either there’s another PHP error log (and you’re possibly looking at the Apache error log, which is sometimes different), or you have a firewall program on the server preventing the request from getting to OJS in the first place.
Start by using your browser’s web development tools to catch the response from the server when the problem request is sent; it’ll probably be a 200 (OK), 500 (Error), or 403` (Forbidden). Depending which response it is, that’ll help inform the next steps.
Regards,
Alec Smecher
Public Knowledge Project Team
Hi
Browser development tool says
3:1 [Intervention] Slow network is detected. See Chrome Platform Status for more details. Fallback font will be used while loading: chrome-extension://fheoggkfdfchfphceeifdbepaooicaho/fonts/Poppins-Regular.ttf
/index.php/kjp/submission/saveStep/3:1
Failed to load resource: the server responded with a status of 500 ()
Kindly assist
Hi @editorkjp,
That’s helpful. In the case of a 500 error, there will always be a more detailed message logged on the server; check to see if there’s another log file you haven’t seen yet.
Regards,
Alec Smecher
Public Knowledge Project Team
From the browser developer tools
jquery.min.js?v=3.3.0.10:2
POST https://kjponline.com/index.php/kjp/submission/saveStep/3 500 (Internal Server Error)
send @ jquery.min.js?v=3.3.0.10:2
ajax @ jquery.min.js?v=3.3.0.10:2
S.each.S. @ jquery.min.js?v=3.3.0.10:2
a.pkp.controllers.form.AjaxFormHandler.submitForm @ pkp.min.js?v=3.3.0.10:216
a.pkp.classes.Handler.callbackWrapper @ pkp.min.js?v=3.3.0.10:98
a.pkp.controllers.form.FormHandler.submitHandler_ @ pkp.min.js?v=3.3.0.10:212
a.pkp.classes.Handler.callbackWrapper @ pkp.min.js?v=3.3.0.10:98
s @ jquery.validate.min.js?v=3.3.0.10:2
(anonymous) @ jquery.validate.min.js?v=3.3.0.10:2
dispatch @ jquery.min.js?v=3.3.0.10:2
S.event.add.v.handle @ jquery.min.js?v=3.3.0.10:2
jquery.min.js?v=3.3.0.10:2
Is this helpful, where should I look for this error
Apache errorr
2025-06-06 07:45:43.085758 [INFO] [1557053] [T0] [169.150.218.2:29822-H3:0F56E30EA9C225EC-276#APVH_kjponline.com:443] File not found [/home/kjponlin/public_html/lib/pkp/lib/vendor/tinymce/tinymce/skins/lightgray/skin.min.css.map]
2025-06-06 07:43:37.947566 [INFO] [1557057] [T0] [64.233.173.5:65244#APVH_kjponline.com:443] File not found [/home/kjponlin/public_html/.well-known/traffic-advice]
error logs yesterday also show this but does not show this everytime the submission is rejected
[05-Jun-2025 21:03:09 Asia/Kolkata] PHP Deprecated: Non-static method PKPApplication::getRequest() should not be called statically in /home/kjponlin/public_html/plugins/generic/publons/PublonsPlugin.inc.php on line 166
[05-Jun-2025 21:03:10 Asia/Kolkata] PHP Warning: array_intersect(): Expected parameter 1 to be an array, null given in /home/kjponlin/public_html/lib/pkp/controllers/grid/queries/QueriesAccessHelper.inc.php on line 159
[05-Jun-2025 21:03:10 Asia/Kolkata] PHP Warning: array_intersect(): Expected parameter 1 to be an array, null given in /home/kjponlin/public_html/lib/pkp/controllers/grid/queries/QueriesAccessHelper.inc.php on line 159
[05-Jun-2025 21:03:10 Asia/Kolkata] PHP Warning: array_intersect(): Expected parameter 1 to be an array, null given in
I dont know if any of this is useful
Please guide
Hi @editorkjp,
That last log file, where you found the PHP Deprecated messages, is probably the one to watch – but none of the messages you posted are related to the 500 error you saw. Try causing the 500 error to appear again, then checking the logs immediately to see if you can identify the right message. It’ll probably contain the words Error, Fatal, and/or Exception.
Regards,
Alec Smecher
Public Knowledge Project Team
Errors Shown (apache)
2025-06-06 20:45:05.663348 [INFO] [1945090] [T0] [49.47.197.55:64354-H3:A17ED10C456C55D5-8#APVH_kjponline.com:443] File not found [/home/kjponlin/public_html/lib/pkp/lib/vendor/tinymce/tinymce/skins/lightgray/skin.min.css.map]
Browser Tool
theme.min.js:1 [Intervention] Slow network is detected. See Chrome Platform Status for more details. Fallback font will be used while loading: https://kjponline.com/lib/pkp/lib/vendor/tinymce/tinymce/skins/lightgray/fonts/tinymce.woff
3:1 [Intervention] Slow network is detected. See Chrome Platform Status for more details. Fallback font will be used while loading: chrome-extension://fheoggkfdfchfphceeifdbepaooicaho/fonts/Poppins-Regular.ttf
/index.php/kjp/submission/saveStep/3:1
Failed to load resource: the server responded with a status of 500 ()
Error Log
[06-Jun-2025 20:51:05 Asia/Kolkata] PHP Deprecated: Non-static method PKPApplication::getRequest() should not be called statically in /home/kjponlin/public_html/plugins/generic/publons/PublonsPlugin.inc.php on line 166
[06-Jun-2025 20:51:05 Asia/Kolkata] PHP Deprecated: Non-static method PKPApplication::getRequest() should not be called statically in /home/kjponlin/public_html/plugins/generic/publons/PublonsPlugin.inc.php on line 190
[06-Jun-2025 20:51:20 Asia/Kolkata] PHP Deprecated: Non-static method PKPApplication::getRequest() should not be called statically in /home/kjponlin/public_html/plugins/generic/publons/PublonsPlugin.inc.php on line 166
[06-Jun-2025 20:51:20 Asia/Kolkata] PHP Deprecated: Non-static method PKPApplication::getRequest() should not be called statically in /home/kjponlin/public_html/plugins/generic/publons/PublonsPlugin.inc.php on line 190
[06-Jun-2025 20:51:22 Asia/Kolkata] PHP Deprecated: Non-static method PKPApplication::getRequest() should not be called statically in /home/kjponlin/public_html/plugins/generic/publons/PublonsPlugin.inc.php on line 166
[06-Jun-2025 20:51:22 Asia/Kolkata] PHP Deprecated: Non-static method PKPApplication::getRequest() should not be called statically in /home/kjponlin/public_html/plugins/generic/publons/PublonsPlugin.inc.php on line 190
This is the errors at the same time in different logs
I was finally able to get the article submitted. The abstract was the problem, a line by line saving was done until the 12th line which had a ≥ symbol which froze the saving. Removing it helped to save it.
Hope there are no further glitches
If there are I will correspond
Thank you
Hi @editorkjp,
Glad you got it working, but I’m still a bit confused about why that would cause a 500 error, especially one that’s not logged. OJS should be able to handle a ≥ character just fine. Either something outside of OJS is interfering with its request handling (e.g. mod_security – though that wouldn’t usually cause a 500 error), or your character set configuration might be incorrect.
Regards,
Alec Smecher
Public Knowledge Project Team