“api.submission.unknownError" after updrage from OJS 3.1.0 to 3.1.1 - PROBLEM SOLVED

Software Support
1

Hi there,

I have upgrade my OJS system from 3.1.0-1 to 3.1.1 version.53%20PM46

When I enter the OJS system as admin I immediately receive an image “api.submission.unknownError” I am attaching a photo.

Additionally, when I try to navigate thru the website, I am unable to
see “Masthead” in Journal setting, “Appearance” in website setting,
“Submission” and “Review” in Workflow setting, and the list of my
“Users”: it says “loading” but it does not load the list of the users.

I am attaching the error log file that I retrived when I click on the
above-mentioned field and when I click on “ok” regarding the api. error.

2

Hi @AJOMINFO,

When you upgraded your OJS, did you change your character set configuration settings in config.inc.php?

Regards,
Alec Smecher
Public Knowledge Project Team

3

Hi Alec,
thank you for your so fast reply.
I am not sure.
How am I supposed to change it? What change shuold I perform? …like from off to on?

Thank you once again.
Regards,
Julio

4

This is what I have in config.inc.php

; Default locale
locale = en_US

; Client output/input character set
client_charset = utf-8

; Database connection character set
; Must be set to “Off” if not supported by the database server
; If enabled, must be the same character set as “client_charset”
; (although the actual name may differ slightly depending on the server)
connection_charset = utf-8

; Database storage character set
; Must be set to “Off” if not supported by the database server
database_charset = utf-8

; Enable character normalization to utf-8 (recommended)
; If disabled, strings will be passed through in their native encoding
; Note that client_charset and database collation must be set
; to “utf-8” for this to work, as characters are stored in utf-8
charset_normalization = On

5

PROBLEM SOLVED:

Hi Alec,
sorry if I am sending you my third email, but I think this is important for other users.
I solved the problem in this way:

  1. I replaced the term “utf-8” with “utf8” (without dash)
  2. After correcting this error, I had to delete all the files in the folder “cache”, saved, and rebooted the system.

Now, I no longer see the ERROR API, as well as I can navigate thru the entire system and I can see everything.
THank you once again!
I do not know how to share this info on the forum.

Regards,

Julio

6

Hi @AJOMINFO,

Thanks for following up – yes, the inconsistency between utf-8 and utf8 has tripped up a few users; unfortunately it’s what the various libraries and tools built into OJS expect, even if it’s not consistent.

Regards,
Alec Smecher
Public Knowledge Project Team