Dear team,
The following error occurred when I emailed users as a journal manager or reviewer. How can I solve this problem?
error log:
[26-Mar-2020 16:57:32 Asia/Shanghai] CLIENT → SERVER: AUTH LOGIN
[26-Mar-2020 16:57:32 Asia/Shanghai] SERVER → CLIENT: 334 dXNlcm5hbWU6
[26-Mar-2020 16:57:32 Asia/Shanghai] CLIENT → SERVER: [credentials hidden]
[26-Mar-2020 16:57:32 Asia/Shanghai] SERVER → CLIENT: 334 UGFzc3dvcmQ6
[26-Mar-2020 16:57:32 Asia/Shanghai] CLIENT → SERVER: [credentials hidden]
[26-Mar-2020 16:57:32 Asia/Shanghai] SERVER → CLIENT: 235 Authentication successful
[26-Mar-2020 16:57:32 Asia/Shanghai] CLIENT → SERVER: MAIL FROM:ca@sina.com
[26-Mar-2020 16:57:32 Asia/Shanghai] SERVER → CLIENT: 440 mail from account doesn’t conform with authentication (Auth Account:no-reply@ssss.com|Mail Account:ca@sina.com)
[26-Mar-2020 16:57:32 Asia/Shanghai] SMTP ERROR: MAIL FROM command failed: 440 mail from account doesn’t conform with authentication (Auth Account:no-reply@ssss.com|Mail Account:ca@sina.com)
[26-Mar-2020 16:57:32 Asia/Shanghai] The following From address failed: ca@sina.com : MAIL FROM command failed,mail from account doesn’t conform with authentication (Auth Account:no-reply@ssss.com|Mail Account:ca@sina.com)
,440,SMTP server error: MAIL FROM command failed Detail: mail from account doesn’t conform with authentication (Auth Account:no-reply@ssss.com|Mail Account:ca@sina.com)
SMTP code: 440
[26-Mar-2020 16:57:32 Asia/Shanghai] The following From address failed: ca@sina.com : MAIL FROM command failed,mail from account doesn’t conform with authentication (Auth Account:no-reply@ssss.com|Mail Account:ca@sina.com)
,440,SMTP server error: MAIL FROM command failed Detail: mail from account doesn’t conform with authentication (Auth Account:no-reply@ssss.com|Mail Account:ca@sina.com)
SMTP code: 440SMTP server error: MAIL FROM command failed Detail: mail from account doesn’t conform with authentication (Auth Account:no-reply@ssss.com|Mail Account:ca@sina.com)
SMTP code: 440