409 Conflict error in OMP3.2.0-3 user registration page

Dear @asmecher
Thank you for the releasing 3.2.0-3 version. I just updated OMP to 3.2.0-3, clicking on the register link brings to a 409 conflict page. There is no fatal error in the PHP log. Does it indicate that PUT request is not allowed on the hosting server or something else I need to consider?
Thanks

Hi @aabahishti,

Yes, that’ll be an adjustment required to your web server configuration to allow this kind of request to get through to OMP. As we make more use of OMP’s new REST API, these kinds of requests will become more common.

Regards,
Alec Smecher
Public Knowledge Project Team

Hi!
I just contacted the hosting provider; They are able to open and register from their network but I am not able to open from my pc network (also tried different network on mobile). What can I ask to the hosting provider?
Thanks

Hi @aabahishti,

If I had to guess, I’d say they are probably just looking at the web page and seeing that it loads, not checking a PUT request. But I’m afraid I can only guess from here – this will depend on the host’s configuration. OJS is not involved in the 409 request at all; it’s blocked before it gets there.

Regards,
Alec Smecher
Public Knowledge Project Team

Thanks @asmecher
They sent me a screenshot of successful registration at https://books.aijr.org/index.php/press/user/register . I also noticed that the contact us page gives same error as well. Anyway, I am trying to have a conversation with them, Will updated as soon as I get some conclusive reply.
Thanks

Hi @aabahishti,

I still think the likeliest cause is at the level of your host’s web server configuration, but are you behind a firewall on your local machine? I suppose that could also behave this way.

Regards,
Alec Smecher
Public Knowledge Project Team

Hi!
I got this reply;
Its because mod security rules are triggered. These are the logs generated https://ghostbin.co/paste/rgshw , I suggest you reconfigure the code as per the mod security rules.
refer->>https://www.modsecurity.org/rules.html
Can you plz suggest a solution for this issue?
Thanks

Hi @aabahishti,

That doesn’t say what specifically caused a rule to be triggered – only what the rule is called. If you can get more information about the rule’s conditions I may be able to help.

Regards,
Alec Smecher
Public Knowledge Project Team

Thanks! I will write them and let you know as they reply.