[OJS 3.1.1.4] upload file confirmation fails

latha_ojs · May 17, 2019, 8:54am

We are trying to upload a revised article pdf. The file is uploaded but it doesn’t continue. If we check the file directory it seems the file got uploaded but it is not showing in the frontend.

It was working yesterday but not now.

Vitaliy · May 17, 2019, 10:02am

Hi @latha_ojs,

On what workflow stage you trying to download the file?
Are there any relevant entries in the PHP logs?

latha_ojs · May 17, 2019, 10:04am

This applies to any article uploads during submission, revision, etc. Uploads completes but not getting confirmation and but the file is in the file director.

Vitaliy · May 17, 2019, 10:08am

In this case there definitely should be something in PHP logs. Look for errors or fatal errors.

Let me clarify. There are 3 tabs/stages during the upload: Upload File, Review Details and Confirm. On what stage download is failing?

latha_ojs · May 17, 2019, 10:12am

During Upload File - the file uploads 100% and after that it got stuck. I don’t see any fatal error. Thanks

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