Upgradation from 2.3.7 to 2.4.6 but the view counter is not working it's 0

[ctgraham]

@susana, if you are importing your Apache logs into OJS, you will need the third command, scheduledTasksExternalLogFiles.xml. I suspect that running the command is not working because your base_url in config.inc.php does not match what is being recorded in the Apache log. See:

My published file views or statistics reports shows no data. What do I do?

First of all, make sure that the usage statistics generic plugins is enabled. It comes enabled by default, but it can be disabled by users. Also, if you are not using the server access log files to retrieve statistics from, make sure that your “create log files” setting under the usage statistics settings page is checked. This setting comes enabled by default, but it also can be disabled by managers. If disabled, the plugin will stop logging the access into files. If you are upgrading your syst…