holá @lmsilvam,
You can check if the user group information is correct:
<user_group> <role_id>16</role_id> <context_id>1</context_id>
So, do you have a role id with 16 that corresponds to this user?
Also, is the context_id (journal) with this ID ?
This is an example I have:
<user_group> <role_id>16</role_id> <context_id>1</context_id> <is_default>true</is_default> <show_title>false</show_title> <permit_self_registration>false</permit_self_registration> <name locale="en_US">Editor</name> <abbrev locale="en_US">EDI</abbrev> <stage_assignments>1:3:4:5</stage_assignments> </user_group>
If you export the users from your journal, this will be exported correctly, then you just need to add the user information after the tag
On this part of the user, try to match the user group (<user_group_ref>Author</user_group_ref>) with the same designation of the Group, example: <name locale="en_US">Author</name>
If you can’t manage, send an example to take a look.
Regards,
José Carvalho