Broken uploading image plugin

I was able to upload images in journal setup pages , however, I m not able to upload now. When I try to upload it keeps loading and says " This is taking longer than usual. An error may have occurred ".
According to previous posts I have checked config.inc.php file and disable_path_info is off already.

Is there any idea about the problem

Thanks

Check your webserver’s error log for details on the PHP error; post the results here.

Hello Graham,

I found several PHP error, simply they are like this :

[Tue Jun 21 21:58:38 2016] [error] [client 84.198.194.109] [host ejers.org] FastCGI: server “/homez.2305/ijeecsneht/www/index.php” stderr: PHP message: ojs2 has produced an error, referer: http://ejers.org/index.php/ejers/user/register

[Tue Jun 21 21:58:38 2016] [error] [client 84.198.194.109] [host ejers.org] FastCGI: server “/homez.2305/ijeecsneht/www/index.php” stderr: PHP Version: 5.6.21, referer: http://ejers.org/index.php/ejers/user/register

[Tue Jun 21 10:00:17 2016] [error] [client 5.254.65.142] [host ejers.org] FastCGI: server “/homez.2305/ijeecsneht/www/index.php” stderr: PHP message: ojs2: 404 Not Found, referer: http://ejers.org/index.php/ejers/login?source=%2Findex.php%2Fejers%2Fmanager%2Fplugin%2Fgeneric%2Fstaticpagesplugin%2Fsave

84.198.194.109 ejers.org - [22/Jun/2016:18:57:26 +0200] “GET /lib/pkp/lib/tinymce/jscripts/tiny_mce/plugins/jbimages/ci/index.php/blank/english HTTP/1.1” 500 26 “http://ejers.org/lib/pkp/lib/tinymce/jscripts/tiny_mce/plugins/jbimages/dialog.htm” “Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/51.0.2704.103 Safari/537.36”
84.198.194.109 ejers.org - [22/Jun/2016:18:57:33 +0200] "POST

/lib/pkp/lib/tinymce/jscripts/tiny_mce/plugins/jbimages/ci/index.php/upload/english HTTP/1.1" 500 26 “http://ejers.org/lib/pkp/lib/tinymce/jscripts/tiny_mce/plugins/jbimages/dialog.htm” "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/51.0.2704.103 Safari/537.36

Thanks

Those last two line looks like access log messages which correspond to the 500 (internal server error) you are describing, but the lines from the error log don’t match the timestamps. Can you find lines in the error log which match the timestamps of 22/Jun/2016:18:57:26 +0200 and 22/Jun/2016:18:57:33 +0200?

I have not found any error log during the time interval that you gave. actually the problem started to occur yesterday, and also I could not find relevant error log on the list. but when I try to upload image it keeps uploading , never finishes, so my maybe this does not produce any error ?

In the message that warns the process is taking longer than expected, there is also a link to “view original source” or something similar. This will likely display the 500 error you have captured in your access log:

84.198.194.109 ejers.org - [22/Jun/2016:18:57:26 +0200] "GET /lib/pkp/lib/tinymce/jscripts/tiny_mce/plugins/jbimages/ci/index.php/blank/english HTTP/1.1" 500 26 "http://ejers.org/lib/pkp/lib/tinymce/jscripts/tiny_mce/plugins/jbimages/dialog.htm" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/51.0.2704.103 Safari/537.36"

This access log message almost certainly indicates that something should have been captured around that same time in the error log. You might want to search for the string “Wed Jun 22 18:5” in the error log, and look for anything around minute 56, 57, or 58.

well that did not produce any error

apparently on mac operating system I dont get this error and everything works well.